Privacy Policy

ComplianceLens provides AI-assisted HOA compliance inspection software and related services. Contact: [email protected].

Account and tenant data. Names, emails, roles, and organization details for invited users (admin invite-only; no public self-signup).

Property and HOA records. Addresses, ownership or occupancy records you upload, CC&Rs and related documents, violation and workflow records, and payment ledger entries you choose to store.

Inspection imagery. Street-level photos captured during inspection drives (mobile app or vehicle-mounted device), including GPS metadata when present.

Marketing site data. Demo-request form fields you submit, and privacy-preserving web analytics (for example Cloudflare Web Analytics) about page views.

We use information to operate the product: match photos to properties, analyze potential bylaw issues, support manager review workflows, notify users you configure, improve reliability and safety, and respond to sales or support requests.

Compliance AI analysis uses your HOA compliance documents (such as CC&Rs) as retrieval context. General documents you store for operations are not used for that analysis.

Inspection photos may incidentally include people, vehicles, or plate-like text visible from the public right-of-way. Where privacy masking is enabled for a tenant, we attempt to automatically obscure faces and plate-like regions on stored imagery after analysis. Masking reduces risk; it is not a guarantee that every face or plate is removed in every frame.

Source inspection photos are subject to a retention policy: objects in the photo ingest bucket are configured for deletion after approximately 30 days. Derived violation records, evidence references, and audit history retained for HOA operations may persist longer as part of your tenant data until you delete them or close the account under your agreement.

We use infrastructure processors (notably Amazon Web Services) and AI providers required to run the service. We do not sell personal information. We may disclose information if required by law or to protect the rights, safety, and security of customers and the public.

Access is authenticated (including Cognito-based sign-in). Tenant data is segregated by tenant identifiers in application queries. You are responsible for inviting only authorized users and protecting your credentials.

Tenant admins control user access and much of the data stored for their communities. Marketing leads may email us to request deletion of a demo-request submission. Homeowners should contact their HOA or management company for association-specific records, then us if platform assistance is needed.

The service is not directed to children under 13, and we do not knowingly collect their information.

We may update this policy as the product evolves. Material changes will be reflected on this page with a new "Last updated" date.